Privacy Policy
Last updated: 26 August 2026
Hydra Home Improvements ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit or use our website, contact us, or submit your details through our website.
By using our website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Hydra Home Improvements is responsible for the processing of your personal information described in this Privacy Policy.
Business name: Hydra Home Improvements
Email: hydraleadgeneration@gmail.com
For questions about how we use your personal information, please contact us using the email address above.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Your name
Telephone number
Email address
Property address or postcode
Details about the home improvement services you are interested in
Information about your project or requirements
Information you provide when requesting a quotation or contacting us
Your IP address and certain technical information about your device and browser
Information about how you use our website, where cookies or similar technologies are used
You should only provide personal information that is accurate and relevant to your enquiry.
3. How We Collect Your Information
We may collect personal information when you:
Complete a form on our website
Request information, a quotation or a callback
Contact us by telephone, email or another communication method
Interact with our website
Give us permission to contact you about relevant home improvement services
We may also receive information from third-party marketing or lead-generation services where this is lawful and appropriate.
4. How We Use Your Information
We may use your personal information to:
Respond to your enquiry
Contact you regarding the service or quotation you have requested
Understand your home improvement requirements
Arrange for relevant businesses or service providers to contact you
Generate and manage customer leads
Share your enquiry with relevant third-party businesses that may be able to provide the requested services
Improve our website, services and lead-generation activities
Maintain records and comply with legal and regulatory obligations
Prevent fraud, misuse or other unlawful activity
We will only use your information for purposes that are lawful, fair and transparent.
5. Sharing Your Information With Third Parties
An important part of our service is that we may share information you submit with selected third-party businesses that provide home improvement or related services.
For example, if you submit an enquiry relating to a particular home improvement service, we may provide relevant details from your enquiry to one or more businesses that may be able to contact you regarding that service.
Information shared may include your:
Name
Telephone number
Email address
Postcode or property address
Description of your requirements
Other information you provide that is relevant to your enquiry
The third parties receiving your information may contact you by telephone, email, text message or other appropriate means regarding your enquiry.
These third parties may include businesses such as home improvement contractors, installers, tradespeople, suppliers, quotation providers or other businesses relevant to the service you have requested.
We will take reasonable steps to ensure that information shared is relevant and limited to what is necessary for the purpose for which it is being shared.
Where appropriate, we may identify the relevant categories of third parties to you at the point at which your information is collected.
6. Your Choice and Marketing
Where we ask for your consent to share your information for marketing or lead-generation purposes, you can choose whether to provide that consent.
Where consent is used, you can withdraw your consent at any time by contacting us at:
You also have the right to object to direct marketing.
Please understand that withdrawing consent or objecting to certain processing may affect our ability to provide particular services or arrange contact with a third-party business.
We will not require you to provide consent where another lawful basis is legitimately being relied upon.
7. Lawful Basis for Processing
Under UK data protection law, we need a lawful basis for collecting and using personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent – where you have given us clear permission to use your information for a particular purpose.
Contract – where processing is necessary to take steps at your request or to fulfil a contract.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Legal obligation – where we are required to process information to comply with a legal or regulatory obligation.
The appropriate lawful basis may vary depending on the particular processing activity.
Where we rely on legitimate interests, we will consider whether the processing is necessary, proportionate and reasonably expected by the individual concerned.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide functionality, understand website usage and, where applicable, measure advertising or marketing performance.
Some cookies may be placed by third-party services that we use.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and, where available, our website's cookie settings.
9. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, regulatory or reporting requirements.
Our intended retention period for leads is: [INSERT RETENTION PERIOD, e.g. 12 months].
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Where information has been shared with a third-party business, that organisation may retain the information in accordance with its own privacy policy and legal obligations.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps required by law.
11. Your Data Protection Rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing, including direct marketing
The right to withdraw consent where processing is based on consent
The right to data portability in certain circumstances
These rights are subject to certain legal exceptions and may not apply in every situation.
To exercise your rights, contact:
We may need to verify your identity before responding to certain requests.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website you visit.
13. Third-Party Service Providers
We may use third-party service providers to help operate our website and business. These may include providers of:
Website hosting
Website analytics
Advertising and marketing
Lead management
Email services
Customer relationship management systems
IT and security services
Where third parties process information on our behalf, we will take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.
14. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
Where required, we will use appropriate safeguards for international transfers.
15. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at hydraleadgeneration@gmail.com so that we can investigate and, where appropriate, delete the information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data-processing practices.
The latest version will be published on this page with the relevant "Last updated" date.
17. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle personal information, please contact us:
Hydra Home Improvements
Email: hydraleadgeneration@gmail.com
Address: [INSERT BUSINESS ADDRESS]
18. Complaints
If you are unhappy with how we have handled your personal information, please contact us first using the details above so that we have an opportunity to address your concerns.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about contacting the ICO on its website.
ICO: Information Commissioner's Office
Website: https://ico.org.uk/